Terms & conditions

Botsdex is a platform for discovering, comparing, buying, renting, and managing robots. It includes two main products: the Marketplace, which helps users discover, evaluate, and transact on robotics products and services; and Fleet, which provides tools to manage, monitor, and administer deployed robot fleets. These Terms apply to both products and to any other services Botsdex makes available.

Botsdex services are available only in supported markets and for supported transaction types. Availability may differ based on the product, seller, buyer, payment method, transaction type, delivery destination, or other market-specific conditions. Any applicable regional addendum, together with the listing, checkout, and order record, controls the market-specific requirements.

Unless explicitly stated otherwise, Botsdex is not the manufacturer, designer, importer, distributor, installer, operator, or owner of the robots listed or managed on the platform. Listings are provided by sellers, manufacturers, distributors, integrators, or other third parties.

You must be at least 18 years old and able to enter into a legally binding agreement to use Botsdex. If you use Botsdex on behalf of a company, organization, public body, or other entity, you represent that you have authority to bind that entity to these Terms.

Some parts of Botsdex may be intended for business users only. If a listing, quote, rental, pilot, or transaction is business-only, you must not use it as a consumer unless the seller expressly allows it.

• You are responsible for keeping your account information accurate and secure.
• You must not share access credentials or allow unauthorized use of your account.
• You must notify us if you suspect unauthorized access.
• We may suspend or restrict accounts that appear fraudulent, unsafe, misleading, non-compliant, or abusive.

Botsdex may make tools available across its products, including: product discovery, comparison, seller communication, quote requests, purchases, rentals, leases, payments, reviews, saved robots, seller dashboards, and listing imports through the Marketplace; and fleet monitoring, robot status tracking, deployment management, and fleet administration through Fleet. The availability of any feature may change over time.

Botsdex acts as a marketplace operator and transaction administrator. Depending on the flow, we may facilitate payment collection, connect a seller to Stripe or another payment partner, hold transaction records, provide messaging, administer claims, and apply the Botsdex Guarantee. Payment processing does not make Botsdex the seller, manufacturer, importer, carrier, installer, lessor, insurer, or operator of a robot.

The seller is the commercial counterparty for the product or service unless the checkout or order expressly identifies Botsdex as the provider of a particular service. The buyer and seller are responsible for the product, rental, lease, delivery, installation, training, warranty, support, and other seller promises. Fleet tools do not create a sale or transfer responsibility for safe operation. Seller verification is an identity, business, payments, or compliance onboarding control. It is not a Botsdex certification of quality, safety, title, performance, or legal compliance.

Listings may include product names, brands, models, images, videos, descriptions, specifications, certifications, prices, commercial models, support regions, deployment requirements, accessories, software, warranties, manuals, and other information. Sellers are responsible for the accuracy, completeness, legality, and currency of their listings.

Botsdex may review, edit formatting, request changes, reject, suspend, remove, rank, or restrict listings at our discretion. We may do this to improve marketplace quality, protect users, comply with law, prevent fraud, remove unsafe or illegal products, or maintain the integrity of Botsdex.

Before checkout, Botsdex may display seller identity and verification status, commercial model, price and currency, delivery or booking details, seller returns terms, warranty and support information, and material restrictions. The order record captures the versions and commercial terms presented for the transaction. A seller must not change a material term after acceptance except through a lawful, documented agreement with the buyer.

If you list or offer robots, products, rentals, services, or deployment support on Botsdex, you agree that you will:

• Provide accurate business identity, contact, payment, tax, and authorization information.
• Maintain valid title or lawful authority to sell, rent, or lease each listed robot, and disclose liens, ownership limits, used condition, prior damage, hours, material defects, and any restriction on transfer or use.
• Provide accurate product information, including model, brand, specifications, limitations, commercial options, and support regions.
• Disclose material deployment requirements, including installation, mapping, connectivity, training, operator supervision, accessories, safety requirements, and maintenance.
• Provide appropriate safety, compliance, certification, warranty, return, cancellation, and support information where required.
• Monitor recalls, safety notices, field failures, and regulatory changes, promptly notify Botsdex and affected buyers, stop offering affected products when appropriate, and provide any required remedy or corrective action.
• Maintain insurance appropriate to the products, services, rentals, leases, installations, and operations offered, including product liability and commercial general liability coverage where reasonably applicable, and provide evidence on request.
• Honor accepted orders and bookings, meet stated delivery and return milestones, maintain the promised warranty and support, and fund or cooperate promptly with refunds, replacements, credits, cancellations, and dispute outcomes.
• Only list products and services you are legally allowed to offer in the relevant markets, with all required export, import, and regulatory authorizations in place.
• Promptly correct inaccurate, incomplete, outdated, unsafe, illegal, or misleading information.
• Respond professionally to buyer requests and avoid spam, deceptive practices, fake scarcity, fake reviews, or misleading claims.
• Comply with all applicable laws, including product safety, consumer protection, advertising, tax, import/export, privacy, sanctions, anti-bribery, and sector-specific regulations.

If you use Botsdex as a buyer, renter, requester, or evaluator, you agree that you will:

• Provide accurate information in quote requests, order forms, messages, and deployment descriptions.
• Evaluate whether a robot is suitable for your intended environment, users, laws, and safety context.
• Review seller terms, warranty terms, delivery terms, rental terms, safety materials, and deployment requirements before committing.
• Use robots only as intended and in accordance with instructions, training, safety requirements, and applicable law.
• Not use Botsdex to obtain products for unlawful, unsafe, harmful, misleading, restricted, or prohibited purposes.

A listing may support one or more commercial models, including purchase, rental, lease, subscription, robot-as-a-service, pilot project, or request quote. A purchase transfers the agreed interest in the product subject to the listing and seller terms. A rental gives the buyer possession for the booking period and requires return under the order. A lease is a longer-term arrangement that may include recurring charges, a minimum term, end-of-term duties, and return or purchase options stated in the order.

Prices, availability, delivery timelines, taxes, shipping, deployment costs, accessories, service levels, support, and warranty terms may vary by region, configuration, seller, and buyer requirements. A quote is not binding until accepted by the parties through the applicable flow. Sellers are responsible for honoring accepted terms, and buyers must pay, provide site access and information, use the robot safely, and return a rented or leased robot as required by the order.

The Botsdex Guarantee applies to paid purchases and paid rental or lease charges as described at /purchase-guarantee. It supplements, and does not replace, a seller's warranty, rental, lease, cancellation, or change-of-mind terms. A seller cannot waive or shorten the Guarantee. Rental and lease claims may result in a refund, booking adjustment, replacement, repair, credit, or another remedy appropriate to the failed milestone and stated transaction terms.

Botsdex may use third-party payment processors. You agree to provide accurate payment information and authorize applicable charges when you complete a paid transaction. Botsdex currently prices and settles supported transactions in USD. A listing or checkout may display another currency for convenience, and Stripe or another approved currency partner may convert the displayed amount into the charged or settlement currency. The checkout and order record will show the charged currency, applicable conversion information, and any disclosed fees before payment. Your bank may apply its own exchange rate or fee.

Sellers are primarily responsible for calculating, collecting, and remitting taxes, customs duties, and import/export charges applicable to their transactions. Where applicable law requires Botsdex to collect, withhold, report, or remit taxes as a marketplace operator (including under EU VAT rules, US sales tax nexus rules, or similar regimes in other jurisdictions), Botsdex will do so and may deduct or collect such amounts accordingly. Botsdex may also be required to report seller transaction data to tax authorities under applicable law, including the EU DAC7 directive and equivalent reporting regimes.

Botsdex may charge seller fees, buyer fees, transaction fees, subscription fees, listing fees, lead fees, or other fees. Any applicable Botsdex fees will be disclosed in the relevant seller agreement, checkout flow, order page, or invoice. A lease or other recurring arrangement may continue charging until it ends or is cancelled under the order terms. Stripe Connect or another approved provider may verify sellers and administer payouts, but payment verification does not shift the seller's tax, product, warranty, safety, or refund obligations to Botsdex.

Robots may require delivery, installation, mapping, calibration, integration, operator training, safety checks, software setup, maintenance, and local support. Unless Botsdex expressly states otherwise, these responsibilities belong to the relevant seller, integrator, service provider, or buyer according to the transaction terms.

Botsdex is not responsible for deployment outcomes, site readiness, operator training, workplace safety, regulatory approvals, or suitability for a particular use unless we expressly agree to provide such services in a separate written agreement.

For purchases, the order controls the delivery estimate, shipping responsibilities, inspection period, and return process. For rentals and leases, the order controls the booking dates, pickup or delivery, permitted use, damage and late-return rules, inspection, and return logistics. Sellers must notify buyers promptly about foreseeable delays and cooperate with a refund or alternative remedy when an accepted delivery or booking commitment cannot be met.

Robots are physical systems that may interact with people, property, animals, vehicles, infrastructure, workplaces, public spaces, or sensitive environments. You are responsible for ensuring that any robot you buy, rent, deploy, sell, or operate through Botsdex is suitable, safe, and legal for the intended use.

Some robots or use cases may be regulated or restricted, including security, surveillance, healthcare, childcare, eldercare, public-space operation, industrial machinery, autonomous mobility, drones, hazardous environments, and workplace automation. Botsdex may restrict, remove, or refuse listings or transactions that present legal, safety, or reputational risk.

Sellers are solely responsible for ensuring their products comply with all applicable export and import control laws, including US Export Administration Regulations (EAR), EU dual-use regulations, applicable sanctions programs, and any sector-specific restrictions. Sellers must not list products whose export, re-export, or transfer is prohibited under applicable law without all required licenses or authorizations. Botsdex is not responsible for export or import compliance and may remove any listing that appears to present export control risk.

A seller must not offer a recalled, unsafe, counterfeit, stolen, or materially non-compliant robot. A buyer must follow manuals, warnings, training, site controls, and applicable law, and must stop using a robot when continued use could create a safety risk. Report a safety issue or suspected recall to Botsdex promptly at legal@botsdex.com and to the seller or relevant authority where required.

You may be able to submit reviews, ratings, questions, messages, comments, images, videos, or other content. You must ensure that your content is accurate, lawful, respectful, non-confidential, and does not infringe third-party rights. We may moderate, remove, or restrict user content at our discretion.

How we verify reviews. Reviews on Botsdex are written by holders of a Botsdex account. We do not require a completed Botsdex purchase before an account can leave a review, so a Botsdex rating is not a purchase-verified rating. Every review is checked against our own order records when it is submitted and again whenever it is edited: a review written by an account holding a paid Botsdex order for that exact listing is labelled "Verified purchase", and a review without that label is one we could not match to a paid order. We say so next to it. No review is anonymous.

What we do to keep reviews honest. Sellers cannot review their own listings, and members of a seller company cannot review that company's listings. Each account may leave one review per listing, and a further submission replaces the earlier one rather than adding to it. We remove contact details from review text automatically. We do not accept payment or any other consideration to publish, alter, suppress, or remove a review, we do not publish reviews supplied by a seller, and we never transfer a review from one product or listing to another. Displayed ratings are averages of the reviews visible at the time of display: a review we hide for breaching these Terms stops counting toward every displayed rating, we record every such removal with a reason, and ratings shown on listing cards are recalculated on a schedule so they can briefly lag recent reviews.

A review must be based on the reviewer's firsthand experience with the robot, seller, rental, lease, or service being reviewed. Do not submit a review based only on advertising, hearsay, or content supplied by another person. You must disclose a material relationship, including employment, ownership, family, investment, agency, or another insider connection to the seller or product. We do not condition an incentive, discount, refund, credit, free use, or other benefit on a positive review or on changing or removing a review. Any permitted incentive must be disclosed clearly and cannot require a particular sentiment.

We may remove or limit a review for lack of firsthand experience, an undisclosed insider connection, a prohibited incentive, fraud, harassment, personal information, unlawful content, or another stated rule. If we take action, the reviewer or seller may appeal through the support channel within 30 days with relevant evidence. We will review the appeal and communicate the outcome, subject to safety, privacy, fraud-prevention, and legal limits on what we can disclose.

By submitting content to Botsdex, you grant Botsdex a worldwide, non-exclusive, royalty-free license to host, use, reproduce, display, adapt, and distribute that content for operating, improving, promoting, and protecting Botsdex.

Botsdex, including its name, logo, design, platform, marketplace structure, software, data organization, content, and branding, is owned by Botsdex or its licensors. You may not copy, scrape, reverse engineer, resell, or misuse Botsdex except as permitted by these Terms.

Sellers retain ownership of their product materials but grant Botsdex the right to display and use those materials in connection with the marketplace, marketing, indexing, search, comparison, and platform operations.

• Using Botsdex for unlawful, unsafe, deceptive, fraudulent, harmful, or abusive activity.
• Submitting fake listings, fake reviews, fake seller identities, fake certifications, or misleading product claims.
• Listing prohibited, illegal, counterfeit, stolen, unsafe, recalled, or non-compliant products.
• Circumventing Botsdex fees, systems, verification, ranking, or platform protections.
• Scraping, harvesting, copying, or using Botsdex data to build a competing service without permission.
• Interfering with platform security, availability, integrity, or other users.

We may update, suspend, discontinue, or change any part of Botsdex at any time. We do not guarantee uninterrupted availability, error-free operation, permanent storage of content, or continued availability of any listing, feature, seller, price, region, or commercial model.

Botsdex is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Botsdex disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.

Botsdex does not guarantee that any robot will meet your needs, perform as expected, comply with all laws in your region, be suitable for your environment, or be supported by a seller after purchase, rental, or lease. Seller promises, warranties, and representations are the responsibility of the seller unless Botsdex expressly accepts responsibility in writing. These disclaimers do not remove the Botsdex Guarantee, a remedy expressly promised in an order, or any right that cannot be disclaimed under applicable law.

To the maximum extent permitted by law, Botsdex will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, business interruption, deployment failure, safety incident, product defect, seller misconduct, buyer misconduct, or third-party service failure. This allocation does not make Botsdex the provider of a seller's product or lease and does not limit liability that cannot legally be limited.

To the maximum extent permitted by law, Botsdex’s total liability for claims arising out of or related to these Terms or the services will not exceed the greater of: (a) the total fees you paid directly to Botsdex in the twelve months before the claim arose; or (b) USD 500. This cap does not apply to the extent a claim concerns fraud, willful misconduct, gross negligence, death or personal injury caused by our negligence, our payment obligations, the Botsdex Guarantee, or another claim that cannot be limited under mandatory applicable law. A regional addendum may provide a different mandatory cap.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Botsdex, its affiliates, directors, officers, employees, contractors, and partners from claims, damages, losses, liabilities, costs, and expenses arising from your use of Botsdex, your listings, your products, your content, your transactions, your breach of these Terms, or your violation of law or third-party rights. This indemnity does not apply to the extent that mandatory consumer protection law in your jurisdiction prohibits or limits it.

We may suspend, restrict, or terminate your access to Botsdex if we believe you have breached these Terms, violated law, created safety or trust risk, provided inaccurate information, misused the platform, failed verification, or harmed users, sellers, Botsdex, or third parties. Where practicable, we will provide reasonable advance notice before termination. Where immediate action is required to protect safety, security, legal compliance, or marketplace integrity, we may act without prior notice.

Unless prohibited by law or inconsistent with an urgent safety or fraud response, we will give a reason and a way to request review. Suspension does not automatically cancel an accepted order, rental, lease, refund, warranty, or payout obligation. We will preserve relevant records and communicate how open transactions will be handled.

Neither party will be liable for any failure or delay in performance caused by circumstances beyond that party’s reasonable control, including natural disasters, government actions, changes in law or regulation, labor disputes, internet or infrastructure outages, pandemics, cyberattacks, or third-party service failures. The affected party will notify the other as soon as reasonably practicable and use reasonable efforts to resume performance.

Nothing in these Terms limits rights that cannot be limited under applicable consumer, product safety, privacy, or other mandatory laws. If you are a consumer, mandatory consumer protections in your country may apply even if these Terms say something different.

For an order issue, the buyer should first use the order message and resolution flow. The seller normally receives 48 hours to respond before Botsdex reviews the evidence and applies the applicable Guarantee or order remedy. Safety, fraud, non-delivery, chargeback, regulatory, and urgent issues may be escalated sooner. This operational process is not a waiver of a consumer right, a payment dispute, or a right to contact a regulator or court.

Before initiating formal legal proceedings, the parties agree to attempt to resolve a non-urgent dispute in good faith through direct negotiation for at least 30 days after written notice of the dispute is given to the other party at the contact details in these Terms. Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief where delay would cause irreparable harm.

These Terms are governed by the laws of New Mexico, USA, without regard to conflict-of-law principles. Subject to the dispute resolution section above, the courts of New Mexico, USA will have jurisdiction over any disputes arising out of these Terms or your use of Botsdex. If you are a consumer, mandatory rules of the country where you reside may also apply, and you may have the right to bring or defend claims in your local courts under your local law regardless of this clause.

A regional addendum supplements or overrides these Terms only as stated in that addendum. It forms part of a transaction only if it is made available before acceptance and identified in the order record.

We may update these Terms from time to time. The updated version will be posted on Botsdex with a new “Last updated” date and version. If changes are material, we may provide additional notice or require acceptance before a new transaction. The version accepted for an order is stored in that order's immutable terms snapshot. A later version will not silently change an existing order, booking, lease, refund, or dispute.

For questions about these Terms, contact: legal@botsdex.com or GTM Partners LLC, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110.